Terms of Service

Arqenne LLC Effective Date: April 1, 2026 Last Updated: April 1, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the Arqenne Studio application and related services (collectively, the "Service") provided by Arqenne LLC, a California limited liability company ("Arqenne," "we," "our," or "us"). By creating an account, downloading the application, or using the Service, you agree to these Terms.

These Terms incorporate by reference our End User License Agreement (EULA) and Privacy Policy. In the event of a conflict, these Terms control with respect to the Service relationship, the EULA controls with respect to the Software license, and the Privacy Policy controls with respect to data handling.

2. Eligibility

You must be at least 13 years old to use the Service. If you are between 13 and 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. By using the Service, you represent that you meet these eligibility requirements.

3. Account Registration

3.1 Account Creation

To access certain features of the Service, you must create an account with a valid email address. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security

You agree to:

  • Provide accurate and complete registration information
  • Keep your login credentials secure and not share them with others
  • Not permit any other person to access the Service using your account credentials
  • Notify us immediately of any unauthorized access to your account
  • Accept responsibility for all activity that occurs under your account

3.3 One Account Per Person

Each account is for a single individual. You may not create multiple accounts to circumvent feature limits, subscription restrictions, or enforcement actions.

4. The Service

4.1 Description

Arqenne Studio is a desktop application for creative writing and audiobook production with AI-powered features including text generation, text-to-speech, image generation, and semantic search. The Service operates with a local-first architecture: core functionality runs on your device, with optional cloud features available via subscription.

4.2 Local Features

Local features (on-device AI, local editor, local file management) operate on your device and do not depend on our servers. We do not control or monitor your use of local features.

4.3 Cloud Features

Cloud features (cloud AI chat, cloud TTS, cloud sync) require an internet connection and an active subscription. Availability of cloud features depends on our server infrastructure and third-party service providers.

4.4 Service Availability

We strive to maintain reliable service but do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. Local features remain available regardless of cloud service status.

4.5 Analytics and Crash Reporting

The Software includes analytics and crash reporting features that are enabled by default. Limited diagnostic and usage data may be transmitted to third-party service providers as described in our Privacy Policy. You may disable these features at any time in Settings.

5. Subscriptions and Payments

5.1 Subscription Tiers

The Service offers multiple subscription tiers (currently: Free, Starter, Creator, Studio) with varying features and usage allowances. Current tier details and pricing are available at https://arqenne.com.

5.2 Billing

  • Paid subscriptions are billed on a monthly or annual recurring basis through Stripe
  • Payment is due at the beginning of each billing cycle
  • All prices are in US Dollars unless otherwise stated
  • Prices are exclusive of applicable taxes, which will be added at checkout where required by law

5.3 Budget Pool

Each paid subscription tier includes a cloud usage budget pool that is shared across cloud AI and cloud TTS features. When your budget is exhausted, cloud features are paused until the next billing cycle. No overage charges are incurred. Local features are unlimited on all paid tiers at zero marginal cost.

5.4 Monthly Reset

Usage budgets reset at the start of each billing cycle. Unused budget does not roll over to the next cycle.

5.5 Price Changes

We may change subscription pricing with at least 30 days' prior notice. Price changes take effect at the start of your next billing cycle after the notice period. If you do not agree with a price change, you may cancel your subscription before the new price takes effect.

5.6 Cancellation

You may cancel your subscription at any time through the Stripe Customer Portal accessible from within the application. Upon cancellation:

  • Your subscription remains active until the end of the current billing period
  • You will not be charged for subsequent billing cycles
  • Your account reverts to the Free tier at the end of the billing period
  • Your local content remains accessible regardless of subscription status

5.7 Refunds

Subscription fees are generally non-refundable. We may, at our sole discretion, issue refunds or credits in cases of billing errors, extended service outages, or other exceptional circumstances. Contact us at legal@arqenne.com for refund requests.

5.8 Free Tier

The Free tier provides access to the editor and local features with limited AI capabilities. The Free tier does not include cloud AI features and has restrictions on audio export. The Free tier is provided for personal and evaluation use only; commercial use of content produced using the Free tier requires a paid subscription. The Free tier may be modified or discontinued with reasonable notice.

6. Your Content

6.1 Ownership

You retain full ownership of all content you create using the Service. This includes manuscripts, scripts, generated audio, generated images, and any other creative output ("User Content"). We claim no ownership, license, or rights to User Content beyond what is strictly necessary to operate the Service.

6.2 License to Operate

You grant us a limited, non-exclusive license to process your User Content solely as necessary to provide the Service — for example, transmitting text to a cloud AI provider when you initiate a cloud request, or storing synced content in cloud databases when you enable cloud sync. This license terminates when you delete the relevant content or your account.

6.3 Your Responsibilities

You are solely responsible for your User Content. You represent that:

  • You have the right to create, upload, and use all User Content
  • Your User Content does not infringe any third party's intellectual property rights
  • Your use of AI-generated content complies with applicable laws and platform terms where you publish or distribute it

6.4 AI-Generated Content

Content generated using AI features (text, audio, images) is provided as a creative tool. You are responsible for reviewing, editing, and ensuring the accuracy and appropriateness of AI-generated content before publishing or distributing it. We make no representations about the originality, accuracy, or legal status of AI-generated content.

7. Acceptable Use

You agree NOT to use the Service to:

  • Generate, store, or distribute content that exploits or harms minors
  • Generate content that constitutes or facilitates harassment, threats, or incitement to violence
  • Impersonate another person or misrepresent your affiliation with any entity
  • Distribute malware or use the Service to attack other systems
  • Circumvent subscription limits, feature gates, or access controls
  • Systematically extract or scrape data from the Service or its APIs beyond intended use
  • Use the Service in any way that violates applicable local, state, national, or international law
  • Resell, redistribute, or commercially exploit access to the Service without our written authorization

We reserve the right to suspend or terminate accounts that violate these acceptable use provisions. We also reserve the right to review content processed through cloud features for compliance with this Acceptable Use policy and applicable law.

8. Intellectual Property

8.1 Our Intellectual Property

The Service, including its software, design, branding, documentation, and proprietary technology, is owned by Arqenne LLC and protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without our prior written consent.

8.2 DMCA and Copyright Complaints

If you believe that content available through the Service infringes your copyright, please contact us at legal@arqenne.com with:

  • Identification of the copyrighted work
  • Identification of the allegedly infringing material
  • Your contact information
  • A statement of good faith belief and accuracy under penalty of perjury

9. Third-Party Services

The Service integrates with third-party services as described in our Privacy Policy. We are not responsible for the availability, accuracy, or practices of third-party services. Your use of third-party services is subject to their respective terms.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING:

  • We do not warrant that AI features will produce accurate, complete, or suitable output
  • We do not warrant that the Service will be uninterrupted, secure, or error-free
  • We do not warrant that cloud services will meet any specific uptime commitment
  • We do not warrant compatibility with all hardware configurations for local AI features

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ARQENNE LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12. Indemnification

You agree to indemnify, defend, and hold harmless Arqenne LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your User Content
  • Your violation of these Terms
  • Your violation of any third party's rights

13. Termination

13.1 By You

You may terminate your use of the Service at any time by canceling your subscription (if applicable) and ceasing use of the Service.

13.2 By Us

We may suspend or terminate your access to the Service at any time for:

  • Violation of these Terms or the Acceptable Use provisions
  • Non-payment of subscription fees
  • Extended inactivity (with prior notice)
  • Discontinuation of the Service (with at least 60 days' notice)

13.3 Effect of Termination

Upon termination:

  • Your right to access cloud features ceases
  • Any remaining cloud usage budget is forfeited and is not refundable
  • Your local content remains on your device and is always accessible to you
  • We will retain or delete your cloud data in accordance with our Privacy Policy
  • Sections 6.1, 8, 10, 11, 12, 14, and 15 survive termination

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

14.2 Dispute Resolution

Any dispute arising out of or relating to these Terms that cannot be resolved informally shall be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration shall be conducted in Sacramento County, California. The arbitrator's award shall be final and binding.

Informal Resolution First: Before initiating arbitration, you agree to attempt to resolve the dispute informally by contacting us at legal@arqenne.com. We will attempt to resolve the dispute within 30 days.

Small Claims Exception: Either party may bring an individual action in small claims court for disputes within the court's jurisdictional limit.

Class Action Waiver: YOU AND ARQENNE LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Opt-Out: You may opt out of arbitration by sending written notice to legal@arqenne.com within 30 days of first accepting these Terms.

Jury Trial Waiver: TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND ARQENNE LLC WAIVE ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY DISPUTE ARISING UNDER OR RELATED TO THESE TERMS.

15. Export Compliance

You represent and warrant that you are not located in a country or territory subject to U.S. Government economic sanctions or trade embargoes (including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and that you are not listed on any U.S. Government list of prohibited or restricted parties. You are responsible for compliance with all applicable export control laws and regulations in connection with your use of the Service.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the EULA and Privacy Policy, constitute the entire agreement between you and Arqenne LLC regarding the Service.

16.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.

16.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemic, government actions, or infrastructure failures.

16.6 Notices

We may provide notices to you via email to the address associated with your account or through in-app notifications. You may provide notices to us at legal@arqenne.com.

16.7 Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect by email and/or in-app notification. Your continued use of the Service after the effective date of updated Terms constitutes acceptance.

17. Contact Us

If you have questions about these Terms, contact us at:

Email: legal@arqenne.com Website: https://arqenne.com

California Consumer Notice: Under California Civil Code Section 1789.3, California consumers may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Boulevard, Suite N-112, Sacramento, California 95834, or by telephone at (800) 952-5210.